Joining & Renewing Memberships Online - FAQ

AILA offers many different memberships types including individual and corporate memberships.

The legal corporate membership offer firms the chance to join multiple staff at discounted rate.

For a full overview of membership categories and pricing please visit this page.

The process of joining and renewing memberships online has been designed to be as user friendly as possible. The following FAQ may assist you if you are having any trouble. If you do not find answers to your questions please don’t hesitate to contact AILA directly.

Individual Memberships

Joining as an individual
To join as an individual go to “AILA Membership > Join Now” page, select “I am an Individual”, then select the membership option that is right for you. Create your member profile by filling in all required fields making sure that you take not of the username and password you select. Once membership profile is done you just need to fill in your payment information and place your order.

Renewing your membership an individual
Every time you log into the website you will see a welcome message in the top left part of the screen. This includes a reminder to renew when you membership gets close to expiring and once expired a notice that your membership has expired and that you need to renew to retain your membership privileges. Also located next to the welcome message is a link to your “my profile” page, which shows details of your membership including expiry date as well as “Renew Membership” button that leads to a membership renewal options for individual members. Select the appropriate membership type and fill in your payment information and place your order. Your membership will have been renewed and your expiry date will have been updated.

Edit your details (member profile)
Once you have logged in go to your “my profile” page with the link in the top left of the screen. On the my profile page there is an “Edit” button which lets you update you change details of your membership profile. All information other than username and password can be changed from this screen. It is of particular importance to keep your email current as this is how AILA will contact you to update you on industry events and membership offers.

View payment history
Once you have logged in go to your “my profile” page with the link in the top left of the screen. On the my profile page there is an “Payment History” button which lets you view the payment history associated with your membership.

Corporate Memberships

Corporate Membership overview
Corporate memberships allow a company / firm account to be set up and multiple members associated with the account. Depending on the type of company memberships are sold at a discounted rate based on the number of valid members (this is calculated automatically).

Creating new company / firm account
Go to “AILA Membership > Join Now” and select “I work for a Company” then when asked if company already has an account select “No, I’d Like To Create One Now”. Then you will need to first register your own details and then add company / firm details. Pay particular care to the domain name entered as all associated members will need to have email addresses that use that domain (e.g. name@yourdomain.com) or they can’t join company account. As the creator of the company account you will automatically become a company admin with access to the admin page for that particular company. Please note: While you need to register you details with this system to take these steps you do not have to be a member to go through this process.

Not sure if your company / firm already has an account?
Go to “AILA Membership > Join Now” and select “Yes / Maybe” then enter your corporate email address (e.g. name@yourdomain.com) the system will then search for company that shares that domain name, if the company exists in the system you then have the option of becoming an AILA member at discounted rate associated with that company (if applicable). If a company account doesn’t exist you have the option of joining as an individual or creating the company account yourself.

Company admin editing company details
As a company admin you can access your company page with the “company admin” link in the top left of the website. On the my company page there is an “Edit” button which lets you update the details of your company. All information other than company name, company type and domain name can be changed - to change company name or domain name you will need to contact AILA directly.

Company admin adding new members to company / firm account
As a company admin you can access your company page with the “company admin” link in the top left of the website. On the company page there is a button at the bottom of the page “Add New Members” which allow you to add new members to company account. You can add multiple members and then choose to pay for them as a group transaction to ensure you receive the best available rate.

Company admin renewing members in company / firm account
As a company admin you can access your company page with the “company admin” link in the top left of the website. On the company page there is list of all members associated with the company, simply hit the check box next to each member you wish to renew and choose “Renew Memberships” from action drop down at the top of member list, click “Do Action” button at bottom of list and then proceed to check out to complete member renewal.

Company admin creating new company admins
As a company admin you can access your company page with the “company admin” link in the top left of the website. On the company page there is list of all members associated with the company, to make of these a company admin simply hit the check box next to the member/s that you wish to make a company admin and choose “Make Company Admin” from action drop down at the top of member list, click “Do Action” button at bottom of list and they will also have company admin privileges. To make someone a company admin who isn’t part of your current member list simply hit “Add Company Administrator” button at the bottom of page and enter details of new company admin.

Company admin demoting existing company admins
As a company admin you can access your company page with the “company admin” link in the top left of the website. On the company page there is list of all members associated with the company, and a green check in the admin column for all those who are company admins. To demote a company admin simply hit the check box next to the member/s that you wish to demote from company admin role and choose “Demote from Company Admin” from action drop down at the top of member list, click “Do Action” button at bottom of list and they will no longer have company admin privileges. You must have at least one user in the company admin role.

Company admin remove existing member from company / firm
As a company admin you can access your company page with the “company admin” link in the top left of the website. On the company page there is list of all members associated with the company. To remove a member from your company simply hit the check box next to the member/s that you wish to remove from company / firm and choose “Remove from Company” from action drop down at the top of member list, click “Do Action” button at bottom of list and they will no longer be associated with the company. The users membership with remain valid until it expires they will just no longer be associated with the company. If they are leaving the company it is a good idea for them to update their contact details, especially their email address as it is used for recovery of password as well as contact between AILA and its members.

Individual member joining company / firm account
If you already have a membership and want to associate it with a company account first log in to the website and go to your “my profile” page with the link in the top left of the screen. Then click “Join Company” button. Enter your corporate email address (e.g. name@yourdomain.com) the system will then search for company that shares that domain name, if the company exists in the system it will be displayed and you then click the “confirm” button to be associated with it. You will then be able to access any discounted rate associated with that company (if applicable) and company admins can manage your membership for you if they desire.

Individual member renewing own membership when part of a company / firm account
If you already have a membership and want to associate it with a company account first log in to the website and go to your “my profile” page with the link in the top left of the screen. You can click “Renew Membership” you will then be able to access any discounted rate associated with that company (if applicable). When a member is associated with a company / firm their membership can either be renewed by themselves or by company admins and get the company / firm discount rate either way. Please note: The choice of how to pay for and manage memberships is up to each company and its staff.

Trouble Shooting

Forgot your password or username
If you have forgotten your username or password go to the log in screen on the website and there are separate links for forgotten username and forgotten password. Simply hit the link and enter the email address associated with your account and you with either have your username sent to you or the option to reset your password depending on your initial request.

Changing your password
If you want to change your password go to the log in screen on the website and hit the forgot my password link. Enter the email address associated with your account and the option to reset your password will be sent to your email inbox.

Username or email already exists
Each username and email address must be unique, when creating a new membership if a username already exists you will be asked to select another, this can be done by adding a letter or number if need be. If the email address already exists you will be asked to select another, if the email address that already exists is one you have previously used it is best to try to login to that account and use it (renewing if expired).

Member already exists
If first name, last name and DOB match up with an existing member the system will not let you create a new account with that name as it is probably you. Please attempt to log in to your previous account and use it (updating and renewing if required). If you have any difficulty logging into this account please contact AILA.

Changing company domain name
If your company / firm’s domain name changes and needs to be updated please contact AILA to make the change for you. Please note that all members associated with this company / firm will have to update their email address to use the same domain name as company / firm to be able to receive any discounted rate associated with company / firm.